Guest Experience Manager – Hertfordshire – £40,000

Smyth & Co – Extraordinary Opportunities for Extraordinary Talent

Location: Hertfordshire
Salary: £40,000 per annum
Employer: Luxury Hotel & Resort

About the Role

An exceptional opportunity has arisen for a Guest Experience Manager to join a prestigious luxury hotel and resort set within a stunning countryside estate in Hertfordshire.

This role is suited to a highly polished hospitality professional with a passion for delivering memorable, personalised guest experiences. You will take ownership of the guest journey, ensuring every touchpoint reflects the highest standards of service, attention to detail, and operational excellence.

Working closely with senior leadership and front-of-house teams, you will play a key role in shaping service culture, enhancing guest satisfaction, and elevating the overall experience across the property.

Key Responsibilities

• Oversee and elevate the end-to-end guest experience across all departments
• Lead by example in delivering warm, intuitive, and personalised service
• Monitor guest feedback and implement continuous improvements
• Train and develop front-of-house teams to maintain exceptional service standards
• Collaborate with departmental leaders to ensure a seamless guest journey
• Handle VIP guests, special requests, and service recovery with professionalism
• Drive a culture of excellence, attention to detail, and guest-centric thinking
• Ensure consistency in service delivery across all areas of the property

Ideal Candidate Profile

• Current or recent experience as a Guest Experience Manager, Front Office Manager, or senior FOH leader within a luxury hotel or resort
• Background in high-end hospitality environments with a strong focus on guest satisfaction
• Exceptional communication and interpersonal skills
• Proven ability to lead, inspire, and develop teams
• Highly organised with strong attention to detail
• Confident handling high-profile guests and complex service scenarios
• Professional, polished, and service-driven mindset
• Passionate about creating outstanding and memorable guest experiences

Why Join?

• Opportunity to work within a prestigious luxury hotel and resort
• Competitive salary up to £50,000
• Work in a stunning countryside setting with a high-end guest offering
• Strong career development within a respected hospitality group
• Supportive and professional team environment
• Excellent benefits package available (full details provided as part of discussion)

Enquiries

For further details on the role and a full overview of the company’s benefits, please feel free to reach out for a discussion:

07359 756585